Traceability
Traceability

In November 2013, the Drug Supply Chain Security Act (DSCSA) was signed into law.

This legislation included extensive provisions establishing a national traceability system for prescription drugs in finished dosage form. Valley Wholesale Drug Company has been in the forefront of patient safety and supply chain integrity for many years. The DSCSA is welcomed and brings national clarity for addressing inconsistent and conflicting state law requirements.

Deadlines

July 1, 2015 – requires dispensers to obtain transaction information, transaction history and transactions statements prior to receiving products purchased.

As always, we want to hear from you, our customers, regarding questions you may have about this new law and how it will impact your business.

Should you have any questions, talk to your sales representative or contact us via email at drugtraceability@vwdco.com.

Traceability | Valley Wholesale Drug Company

What is Tracelink?

Our technology partner for DSCSA compliance is TraceLink. Please complete the three steps listed below to gain access to your portal.

TraceLink will be the application for you to access transaction histories for all prescription drug products purchased through Valley Wholesale Drug. Access to and training on TraceLink’s customer portal, called Product Track, will be provided by TraceLink to Valley Wholesale Drug’s customers, free of charge.

Three Steps to Sign Up 

  1. Sign up for an account.
    Please complete the form in the link above or email case@tracelink.com with your business and contact information.

  2. Click on activation link in theTraceLink confirmation email.
    A confirmation email will arrive in approximately five business days after you complete the registration process. Please carefully read the FAQs included in the email. 

  3. Sign the traceability compliance agreement.
    You are only required sign one agreement for both H. D. Smith and Valley.


Frequently Asked Questions 

Why do you keep mentioning H. D. Smith?

Valley Wholesale Drug’s parent company, H. D. Smith, has partnered with TraceLink to ensure Valley’s customers have access to the required transaction information, transaction history and transaction statements beginning July 1, 2015.

How do I create a TraceLink Product Track account?

TraceLink set up is a two-step process.

  1. H. D. Smith and Valley customers are responsible for creating the initial account online. You can also email case@tracelink.com and provide your email address, your organization, the address of your company’s headquarters or main location, and any parent companies if you are a subsidiary.

  2. TraceLink will send a confirmation email. This may take up to five business days (longer in periods of heavy volume). Please check your junk or spam folder to ensure you receive the email. If you receive a “Page cannot be displayed” error, please try a different browser.

If you need assistance, contact TraceLink directly at case@tracelink.com.

Why should I set up a Product Track account?

You will use the information in Product Track to respond to any regulatory request. It could take as many as five business days to get set up, but pharmacies are required to respond to regulatory requests within two business days.

What if my pharmacy has multiple locations? Do I need more than one TraceLink account?

No. TraceLink can create an Administrator account to view data for all of your locations. Email case@tracelink.com and provide your email address, your organization, the address of your company’s headquarters or main location, and any parent companies if you are a subsidiary. In larger companies, the regulatory or compliance manager, IT manager or other person in charge (pic) is the administrator.

If you only have one location, by default you are the Administrator (also referred to as Company Admin) for your account.

If I’m using TraceLink with another wholesaler or manufacturer, do I need to register a TraceLink account with H. D. Smith too?

No. You will be notified via email when you have been added to H. D. Smith’s Product Track portal. After the email is received, your existing login can be used to access all relevant transaction data that is sent by H. D. Smith, and other wholesalers or manufacturers, to TraceLink.

My company already does business with TraceLink, or my company is already a TraceLink customer. Do I need to register a TraceLink account with H. D. Smith too?

No. You will be notified via email when you have been added to H. D. Smith’s Product Track portal. After the email is received, your existing login can be used to access all relevant transaction data that is sent by H. D. Smith, and other wholesalers or manufacturers, to TraceLink.

I buy from several wholesalers, some of which don’t use TraceLink. Do I need to get set up on several different portals?

Yes, each manufacturer/wholesaler has established its own process. H. D. Smith/Valley has partnered with TraceLink.

I have several different email addresses and I need to be able to use TraceLink with all of them.

You can enter as many email addresses as you’d like. Once a “company administrator” is established, this person will be able to add other users and admins.

When will I begin seeing documentation in the TraceLink portal?

H. D. Smith’s vendors are already live, so you should now see all data that H. D. Smith is receiving from its suppliers.

How do I navigate TraceLink once my account is set up?

Click here for a tutorial video created by TraceLink. The video  is also available on TraceLink’s site. 


Common Terms

  • Service Link: We use TraceLink (the company name) Service Link (their system) and Product Track (the portal) to exchange and store data to/from/with other trading partners such as manufacturers and pharmacies.
  • Product Track: This is the specific module of TraceLink related to transaction history and DSCSA compliance. Once logged in, users will click Service Link > Product Track to access transaction history information, as required by DSCSA.
  • Administrator/Company Admin: The main contact for TraceLink at your company. This is often the owner, person in charge, regulatory or compliance manager, or even IT department, depending on the size of your company.
  • Service Member: End users, who are added by the administrator. In smaller companies the administrator may be the only user.